What is the best way to respond when a student or classroom begins to spin out of control. Three experienced educators share their worst mistakes and best advice

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Gianna Cassetta is a former school leader and teacher who now works as a consultant specializing in literacy, social and emotional learning, and classroom management practices and co-author of Heinemann’s Classroom Management Matters: The Social and Emotional Learning Approach That Children Deserve. Karen Baptiste is always at the core of positive movements by filling the “Opportunity Gap” with equity and access to improve student achievement, teacher effectiveness, school leadership, and self-efficacy. She is a consultant training school leaders.