In this episode of the MSP Chat podcast, hosts Rich, Erick, and guest Antoine Jabara, co-founder and general manager of MSP products at JumpCloud, discuss the cloud age and how MSPs can make the best use of it. The conversation begins with a review of the Kaseya DattoCon event and segues into a focus on Kaseys's new AI platform - Cooper Bots. Erick then shares strategic success tips for modern MSP service delivery, drawing from his presentation at DattoCon. Other points include a discussion on the implementation of cloud-based systems. Issues that MSPs consolidate identity and device management. They also address the topic of co-managed IT relationships. And then, one last thing: the rise of emotional support animals in workplaces.


Discussed in this episode: Kaseya's AI Strategy: don't "eff things up": https://www.channelholic.news/p/kaseyas-not-so-unspoken-partner-compact#%C2%A7kaseyas-ai-strategy-dont-eff-things-up Kaseya Introduces AI-based Managed Service Automation: https://www.channelpronetwork.com/2023/10/04/kaseya-introduces-ai-based-managed-service-automation/ From JumpCloud: Tool Sprawl, External Threats, and Security are top concerns for IT Admins: https://jumpcloud.com/press/tool-sprawl-external-threats-and-security-are-top-concerns-for-it-admins Wally, the emotional support Alligator, went to see the Phillies. Then he went Viral: https://www.npr.org/2023/09/29/1202615294/wally-emotional-support-alligator-phillies-game