Erick and Rich explore the significance of Kaseya’s new outsourced help desk service and why now’s the time to build your client solution roadmap for 2024. They’re then joined by the multi-talented Lisa Shorr—an MSP, corporate brand coach, and Channel Mastered’s chief brand strategist—for an insightful conversation about how vendors can build trusted relationships with MSPs. And finally, one last thing: a new world record for the biggest serving ever of a stinky noodle dish from China.

Discussed in this episode:
Kaseya Announces New Offerings, Special Recognitions
6 Strategies to Become A Trusted V.E.N.D.O.R.
What Does an MSP See When They Look at You? Brand Credibility or Brand Confusion?
Chinese company cooks up world record serving of smelly noodles