This episode of From A to Arbitration is a highly critical and passionate discussion about Corey's frustration with the NALC leadership, particularly its perceived lack of advocacy for letter carriers. Corey starts by acknowledging the episode's milestone (100th episode) and thanking listeners, then previews upcoming episodes.

The core theme is a critique of the NALC leadership for perceived inaction and a failure to effectively address issues impacting letter carriers. Corey discusses the need for union leaders to proactively address issues like heat-related safety concerns, arbitrary changes in working conditions, and the falsification of training records. He contrasts this with management's apparent success in disseminating information and strategizing, arguing that the union is falling behind.

The episode features Corey reading and analyzing several B-team decisions and arbitration awards that, in his opinion, illustrate management's successful manipulation of the grievance process. Corey emphasizes the importance of meticulously understanding contract provisions and past precedents.

He directly criticizes some business agents for not actively defending carriers, and the episode culminates in an impassioned call to action, emphasizing the importance of a more militant and unified union stance to confront management's alleged abuses. He stresses the need for shop stewards to take a proactive approach by gathering information, creating thorough case files, and challenging management's actions, urging listeners to adopt similar strategies.

The episode ends with a plea for a more forceful and educated union membership. Corey highlights the importance of education and unity in the face of perceived management tactics. He previews future episodes dedicated to specific grievances (including rollaway accidents) and encourages active listener participation, particularly regarding incidents they're experiencing, reiterating a commitment to defending letter carriers.

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