Erick and Rich discuss what ConnectWise buying zofiQ says about the future of AI automation and tool stacks for MSPs and how to make sales excellence as important a part of your culture as technical excellence. Then they’re joined by two top executives from Thread for an inside look at AI-powered service desk automation from a leading vendor in the field. And finally, one last thing: an incident involving a Waymo in Phoenix that might inspire you to delay your first ride in a self-driving car. 

Discussed in this episode:
ConnectWise To Acquire zofiQ—Bringing AI-Powered Automation to IT Solution Providers
MSP Chat interview with Lee Silverstone of zofiQ
A Channelholic article on Thread
Waymo passenger flees after car drives on Phoenix light rail tracks 

Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.