In this episode, Rob welcomes back guest Neil Beekie, CEO and Co-Founder of OperAid. Listeners may remember him from Episode 79 (listen here) back in the summer of 2023, where he introduced us to OperAid, a software tool that assists operators with real-time verification of manual tasks. Today, Rob gets an update on present-day OperAid, including successes, the type of feedback that's been received since deployment, recent updates/improvements, how AI is and could be incorporated, and more.