We attempt multiple ways of operational learning using Andy's morning to show how even best intentions cannot makeup for linear thinking.

The complexity discussion continued! This one includes a story of Andy and Matt operationally learning about normal (but not common) work.

We continue our complexity discussion and get into some tangible examples.

We're taking a couple of weeks off and will be back with our regularly scheduled episodes on 1/14/2026

We're starting a new mini-series around how we define "what HOP is" and the 3 key elements that differentiate from other practices. First up, Complexity Science.

We explore a challenge that seems to impact all of the places we visit - defining a problem when a perfect solution does not exist.

We discuss how Bloom's Taxonomy highlights a need for change in how HOP learners apply the principles (and beyond).

We discuss how changing the way we view discipline as a way to drive accountability does not mean that we lower expectations of our teams or the people we work with.

We discuss what it's like to constantly push for change in an organization that is set in its ways. Also, there may be a poem released at some point?

We respond to a listener question about "How do I know that I know enough about HOP to start applying it at work".

Andy's recommendations:

(Academic works that explain foundational concepts)

The Social Psychology of Organizing - Weick

Understanding Complexity - Professor Scott E. Page

How the Mind Works - Steven Pinker

The Effectiveness of Restorative Justice Practices - Jeff Latimer, Craig Dowden, Danielle Muise (2001)

(Books specific to the HOP space)

Managing the Unexpected - Karl E. Weick and Kathleen M. Sutcliffe

Safety-II in Practice - Erik Hollnagel

Joint Cognitive Systems - David D. Woods and Erik Hollnagel

Justice Culture - Sidney Dekker

The Field Guide to Understanding Human Error - Dekker

Pre-Accident Investigation - Todd Conklin

(Books where practitioners tell stories about using some HOP concepts)

Beyond Blame - Dave Zwieback

Bob's Guide to Operational Learning - Bob Edwards and Andrea Baker

(Additional helpful works that touch on some gaps)

Humble Inquiry - Edgar H. Schein and Peter A. Schein

Raising Human Beings - Ross W. Greene

Chaos Engineering - Casey Rosenthal & Nora Jones

Surfing the Edge of Chaos - Richard T. Pascale, Mark Millemann, and Linda Goija