Troubleshooting software problems is a core responsibility in IT, and this episode introduces Domain 3.0 of the Core 2 exam. You’ll learn what kinds of software issues are covered, including application crashes, boot problems, security alerts, and general OS instability. We explain how this domain connects to others, such as security and user support, and how CompTIA expects you to diagnose problems using a methodical approach.

We also preview some of the tools and techniques you’ll use—such as Event Viewer, Safe Mode, system file checking, and recovery tools. Understanding the types of symptoms you may encounter helps frame the lessons that follow. This episode lays the foundation for the focused troubleshooting episodes to come. Brought to you by BareMetalCyber.com.