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Episode 125: Liz Allan and Marie-France van Heel - Putting Drivers First with Customer-Centric EV Charging.

Liz Allan speaks with Marie-France van Heel, Chief Customer Officer at Be.EV. With a career that spans broadcasting, marketing, and green infrastructure, Marie-France shares her journey into EV charging and her mission to enhance the customer experience. They discuss the importance of community-led strategies, the challenges of simplifying public charging for drivers, and how BEV is building trust and loyalty by putting the customer first.

Marie-France van Heel Bio
Marie-France has a background in broadcasting at MTV, Sky, and Disney and transitioned into green infrastructure, inspired by her passion for sustainable transportation and the electrification of travel. At BEV, she focuses on creating a seamless and intuitive charging experience while fostering a sense of community among EV drivers. Her commitment to listening to customer feedback and designing solutions around their needs has positioned BEV as a leading advocate for user-friendly and accessible charging infrastructure.

Marie France Links
Website: https://be-ev.co.uk
Twitter https://x.com/BeEV_Charging
LinkedIn: https://www.linkedin.com/in/mfvanheel

Quote of the Day:
"The best customer experience is one that’s so seamless, you don’t even notice it. You simply tap, charge, and go with a smile." – Marie-France van Heel

Episode Keywords
EV charging, Be.EV, seamless charging, EV accessibility, Octopus Energy partnership, EV adoption, electric vehicles, green infrastructure, customer experience in EV, employee-owned business, UK charge point operators

Episode Hashtags
#EVCharging #CustomerCentricEV #SeamlessCharging #GreenInfrastructure #SustainableTravel #EVAccessibility #EVAdoption 

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