"We live in such a polarized world right now, at least in the US, and I'm not going to get into that, but I think it is important that we be able to hear each other, really hear each other. Not necessarily agree, but how do we start to move a little bit closer to each other? And probably that's going to have to be through complicated, messy conversations and real listening."

In this episode of the Facilitation Lab podcast, Douglas welcomes Sandra Molinari, a workplace violence prevention specialist, to discuss her journey in facilitation and the importance of creating inclusive and safe spaces. Sandra shares her experiences working with diverse groups and the need to be mindful of cultural blind spots. They also discuss the significance of understanding participants' emotional states and the planning phase in shaping effective facilitation. Sandra emphasizes the importance of involving participants in the design process and the challenge of balancing structure and responsiveness. They conclude by highlighting the importance of listening, healthy disagreement, and the value of facilitation skills in creating effective and inclusive spaces.