This week’s Pipeliners Podcast episode features first-time guest Sheila Howard of PI Confluence discussing process management applied to pipeline safety management. In this episode, you will learn about the key differences between processes and procedures, how to optimize the human element of pipeline process quality management, how process quality management can be integrated into day-to-day pipeline activities to ensure that the system and processes are safer, how to establish KPIs as part of a Pipeline SMS program, the future of PSMS to support zero incidents, and more valuable topics. - Access the episode show notes and full episode transcript at PipelinersPodcast.com.