On this week’s episode of Grease the wheels, we take a look at, ‘9 Things that Service Managers Should Do”. Right off the bat, the problems have not changed in the 10 years since this article was written, and in some points it is weirdly prophetic. Overall, this article pitches a lot of pretty solid things such as: regularly reviewing the calls that service advisors make in order to figure out where to make more money. As a tech, this can often be infuriating as the service advisor downplays or outright neglects to tell the customer of repairs that their car needs - but this problem can be devastating to a Service Manager. At the end of the day, a good service manager should be able to do most of the jobs of the people that they manage and that is not limited to writing repair orders. Often times service manager are called on to be the customer service lightning rod, but the best ones use that to make their shop run better. What does your Service Manager do right? What does your Service Manager not do right? We want to know! 

Also Uncle Jimmy calls for a standardization of the number of points on a vehicle multipoint inspection. 

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