On this week’s episode of Grease the Wheels, we take aim at another one of the omniscient themes that runs through our industry; conflict. Anytime you have people with broken things, you are going to get a level of conflict. This week’s butchered white collar article is “How to Handle Workplace Conflict”, and buddy there isn’t enough space in the margin for even the expletives involved when it comes to conflict in a repair shop. One of the main differences between conflict in an office and conflict in a shop is the language - folks, we’ve been privy to some of the throwdowns in some of the shops out there and the language is often beyond foul (and hilarious). We also talk about the difference in being reactive or objective when it comes to conflict in the shop, but mostly we talk about how we aren’t good at it! At the heart of almost every interaction is some level of conflict, because the sheer chaos of the shop and the way that we work and are paid lends itself to make a chaotic situation even more rife with conflict. This is to say nothing of the idea that there are some customers who come looking for a fight when their cars are broken. 

Also Uncle Jimmy doesn’t understand why people steal other people’s lunch and describes his legendary ability to fly off the handle.  

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