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On this week’s episode of Grease the Wheels, we return to form by dissecting some of the insane things that our customers say. When a customer genuinely understands what is going wrong with their car they are usually pretty capable of communicating it effectively. When they don’t, chaos can ensure with lines that would make the guys from “Who’s Line is it Anyway?” proud. Apologies for how poorly this article is written, but it illustrates just how little people outside of the service side of the industry actually understand how the process works. Very few places even allow customers into the shop - let alone let them watch a mechanic perform repairs. That is the job of video which is probably coming to a bay near you at multiple angles and aspect ratios. We also discuss the very real merits of using “easiness” as the ascending way to diagnose a problem, and reiterate the simple mantra “time is money”.

Also Uncle Jimmy’s blood pressure gets audibly higher and we get a call back to the door pocket burrito!

This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!