Ari and Chris are excited for the return of Kait Wiktor, Manager of Animal Behavior and Wellbeing at Omaha's Henry Doorly Zoo and Aquarium! Kait joins us to talk about her recent adventures through all things "Crucial": the resources and certification programs from Crucial Learning, the organization behind our favorite professional (and personal) development resource, Crucial Conversations. Kait walks us through the six sources of influence, the importance of opinion leaders, the vital role of deliberate practice, why its good to have a suitcase of interventions when troubleshooting behavior challenges, and why you shouldn't "avoid the chainsaw." 

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!