Chris is in the editing (and possibly scrapping-and-starting-over) phase of his upcoming ABMA workshop "Your Feedback Loop: Evolving the Way We Give Feedback to Peers," so he decided to reach out to one of the smartest feedbackers around - Ari Bailey - and see how their notes compared when she was given the assignment to jot down what she considered to be the most important things she thinks about when she thinks about feedback. The feedback loop about feedback loops that results is filled with some real gems!

Think we missed something important? If you have feedback for us, a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

It's consulting time! Chris is back at the Little Rock Zoo working with a team of eight trainers from around the zoo to get everyone working with people and animals they don't normally get a chance to, with the hopes that it might help them be better "training trainers" for new staff in the future! This has meant a lot of conversations about how you should decide what to do next during training sessions, and so we're rolling back out an episode from 2022 (#115, for those counting) that helps people to make that decision based on a very simple question: is your animal doing what you want?

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

Chris and Ari share two microphones with their newest coworkers, Hayley Dougherty and Taylor LaTulipe! Hayley and Taylor share their immediate feelings after their first interviews, get quizzed to see how much they know about the show sections they started learning less than 2 days ago, reflect on how they felt coming out of their first interviews, and get to ask the hosts about their own progression through the company. Thank you to the team for letting us steal Hayley and Taylor in the middle of their training, and remember the words of what should be the new outro of our show: Say "HIYAH!," try not to distract guests with your moonwalking, don't hit the marabou, and press the release buttons 17 times for good measure.

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

Ari sits down with Kimm Hunt, President of the International Animal Training Certification Board (IATCB), to dive into the IATCB certification exam—how it’s developed, maintained, and what it means for animal trainers. They also explore Kimm’s work with shelter dogs, tackling tough topics like behavioral euthanasia and the importance of understanding behavioral science to help all learners thrive.

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

Chris is off at the AZA mid-year meeting, so Ari is joined by NEI Senior Trainer Josh Flagg for this episode! They dive into the challenges and joys of being the new person on a zoo team. From making new staff feel safe and welcome to knowing when (and when not) to let your "weird flag" fly, Josh and Ari explore ways to set teams up for success. They also share tips for uncovering a team’s culture even before you start. Check out this episode for valuable insights into building a positive and thriving team culture right from the start in the animal care field!

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

Chris once again ambushes Ari with a surprise topic for discussion, thanks to a great email we received: now that the definition of "enrichment for animals" has evolved, what might "modern, goal-based enrichment" look like for the humans we work alongside in the professional animal care field?

We chat about the staff-driven professional development offerings that happen during "Growvember", the focused feedback that we get from "intention projects", the important silliness that is the "NEI Off-Topic" WhatsApp chat, and the important skills we're all building thanks to the game GeoGuessr.

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

Ari and Chris steal a bit of time out of a busy day to chat with NEI's Steve Martin to follow up on last week's episode and talk about the practical, observable, and trainable behaviors that we see great trainers do. Focusing both on skills people can build in themselves and help build in others, the trio talks about meeting people where they're at, the importance of having a solid plan (that can change at any time based on feedback from your animal's behavior ), being an "actively adjusting" trainer, understanding that an animal saying "no" is a call to action to forge a path to "yes," letting your ego stay in the car, and the crucial role of flexibility.

Also, stay tuned for the WILD origin story of one of NEI's most well-known show bits: the dollar bill routine. Do your best to not throw up!

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

References from the episode:

"The Top 10 Behaviors of Expert Animal Trainers" by Steve Martin (Paper | Webinar)

With Chris busy being immersed in our Immersion Workshop, Ari is joined once more by Adam Geltz (Senior Trainer, Natural Encounters, Inc.) to discuss a listener email asking us to share some thoughts about cultivating great animal trainers. They start by talking about setting up strong antecedents to foster a safe environment for learning, move on to building training skills through offering and accepting valuable feedback, and finally chat about finding reinforcers that encourage more training and learning in the future. Come break it all down with us!

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

References from the show:

• The Jocko Podcast with Jocko Willink
• The Top 10 Behaviors of Expert Trainers by Steve Martin
• The Top 10 Behaviors of Expert Human Mentors by Chris Jenkins
• The TEC Talk Library of Behavior and Training Webinars
• Behavior Analysis and Learning by W David Pierce and Carl D. Cheney
• Learning and Behavior by Paul Chance
• Don't Shoot the Dog by Karen Pryor
• Crucial Conversations: Tools for Talking When Stakes Are High
• Animal Training by Ken Ramirez

Chris and Ari sit down with Ramon Castillo, who Ari first connected with through NEI’s work with Bearizona Wildlife Park—when he reached out to chat about reptile training! They discuss his time at Bearizona, his transition to The St. Augustine Alligator Farm, and how he’s working to make animal programs more accessible in both English and Spanish. Tune in for insights on breaking barriers and creating universal connections with wildlife!

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If you have an idea for how you can make our show better, you can let us know by filling out our quick, anonymous survey about our show at ⁠https://www.surveymonkey.com/r/tectalkpod⁠ until Feb 28, 2025, or just reach out to us at [email protected] - thanks for listening!

With Ari out conferencing in Tennessee, Chris is joined by fellow NEI'er Adam Geltz to talk about their takeaways from Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babbin. They chat about the importance of recognizing when your ego gets in the way of making decisions that are best for the team, how vulnerability and delegation build trust and influence, why you have to be careful where you choose to spend your "leadership capital", where punishment might and might not be the best tool, and why setting expectations and enforcing them is important to help everyone be successful.

If you have a shout-out you’d like us to share, a question or a topic you’d like us to discuss, or a suggestion for a guest we should have on the show, let us know at [email protected]!

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If you have an idea for how you can make our show better, you can let us know by filling out a quick, anonymous survey about our show at ⁠https://www.surveymonkey.com/r/tectalkpod⁠ until Feb 28, 2025.