Top Drawer Merch began their journey through collaborating with artists to create charity bracelets. Today, they service clients both in and out of the music industry, producing apparel & a variety of other merchandise. Implementing a traditional brand approach, they understand that merch is not just a band’s logo on a t-shirt – it’s a story told through the product that comes back full circle, tying into a much larger ecosystem. Kerstyn Inouye, Marketing Director of Top Drawer Merch joins us this episode to discuss the opportunities superfans bring to merchandising, loyalty programs, what it’s like to work with niche bands & their managers, and creative strategies the company implements to maintain a smooth on-site merch experience.