This episode is recorded as the majority of the UK is in lockdown while the country attempts to flatten the curve of the COVID-19 pandemic.

Katie Macaulay’s guest, Rachel Miller, is a prolific blogger, educator and keynote speaker. One of the most respected voices in the internal communications industry, Rachel is a fellow of the Institute of Internal Communication and the Chartered Institute of Public Relations.

IC expert Rachel has contributed to best-selling books and runs bespoke masterclasses, training over 900 IC professionals since June 2016. While Rachel is best known for her consultancy work, she has also had in-house roles across multiple sectors including transport, finance and pharmaceuticals.

Rachel was the guest speaker on the first ever episode of the Internal Comms podcast, which has had over 3,000 listens in just 12 months. More than a year on, Rachel and Katie speak from Rachel’s new All Things IC Hub in London just ahead of the COVID-19 pandemic engulfing the city.