Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten

Episode 29: Maya Leibman and Ross Clanton on American Airlines Going Contactless

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In this episode, Mik is joined by two IT leaders from American Airlines: Maya Leibman, Executive Vice President and Chief Information Officer, and Ross Clanton, Managing Director of Technology Transformation.

Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into:

  • Changing and influencing leaderships approach to IT, innovation and software
  • Working with finance to enable them to better understand software products and IT value streams
  • How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic
  • Some of the missteps and failures where things didn't go as planned
  • Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop
  • Celebrating success, having fun and increasing the happiness and engagement of employees

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    Follow Mik on Twitter: @mik_kersten #MikPlusOne

    www.tasktop.com

    For more information about Maya Leibman and Ross Clanton, to view the full list of resources featured in this episode, and to download the episode transcript, visit:

    https://projecttoproduct.org/podcast/american-airlines/

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    Mik + One: The Official Project to Product Podcast by Dr. Mik KerstenBy Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop
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