In this podcast episode, we dive into the world of last mile delivery with parcelLab’s Tobias Buxhoidt to discuss how this crucial stage of the supply chain can be optimized.  Learn how intelligent tracking systems and innovative solutions can increase efficiency, improve the customer experience, and promote sustainability.

Come join us as we discuss the Future of Supply Chain.

Tobias Buxhoidt is co-founder and CEO of parcelLab, where he leads global business strategy and is focused on bringing the parcelLab platform to brands across global markets. In 2015 he co-founded parcelLab, the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way. The award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, parcelLab actively manages the post-purchase experience across 175 countries and tracks shipping data from more than 350 carriers worldwide. 

Nicole Smythe has been with SAP for over 3 years now but has been working in the supply chain space for over 6 years through various field experiences.  With a Master’s degree specializing in Global Supply Chain Management, Nicole hopes to bring a fresh, new perspective to the space with her active marketing contributions, blogs, and now podcasts, focusing on topics like social media, sustainability, and market trends.

Sin has more than fifteen years of experience in the digital media industry and technology sector in the field of marketing, business development, thought leadership, and as a contributing editor. In 2019, she joined SAP’s digital supply chain team to drive thought leadership and awareness of SAP’s supply chain solutions, emerging market trends, and sustainability.

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The post Episode 29: The Importance of On-Time Delivery for Companies’ Customer Satisfaction with parcelLab’s Tobias Buxhoidt first appeared on The Future of Supply Chain.