Chiara Farronato (Harvard Business School) discusses how digital platforms like Airbnb and Uber have transformed industries. She explores the challenges of fostering collaboration between managers and data scientists, bridging communication gaps, and building data-driven cultures. Chiara also delves into the complexities of managing peer-to-peer marketplaces and the evolving role of data in decision-making. This episode offers key insights for business leaders working with technical teams and navigating platform-based innovation.