Erick and Rich discuss why MSPs shouldn’t let generative AI’s recent slide toward Gartner’s Trough of Disillusionment stop them from investing in what will still—eventually—be a big potential money maker for them, as well as critical best practices for nailing the all-important new client onboarding process. Then they’re joined by Dave Sobel, host of the Business of Tech podcast, for a free-ranging conversation about benchmarking MSP performance, the future of SaaS management, vendor consolidation, and more. And finally, one last thing: Perfume for dogs. 

Discussed in this episode:
Dave Sobel’s Business of Tech podcast
Silicon Valley’s Trillion-Dollar Leap of FaithAI Infrastructure Spending Forecast to Be Over a Trillion Dollars Over the Next Five Years, According to Dell'Oro Group
S&P Global Market Intelligence Foresees Rapid Expansion of Generative AI Software Market by 2028 to $52.2 Billion
Canalys analyst Jay McBain on channel attitudes toward AI
‘Delicate, authentic, charismatic’: Dolce & Gabbana launches €99 dog perfume