In this inspiring episode for Veterinary Nurse Awareness Month (VNAM), Hannah Capon is joined by Helen Silver-McMahon, a veterinary nurse turned human factors and patient safety specialist. Helen shares how her early interest in veterinary nursing led to a career focused on improving communication, teamwork, and wellbeing in veterinary settings. Together, they explore the essential role of effective communication in chronic pain management and how it impacts client satisfaction, team dynamics, and patient outcomes. With relatable stories and practical insights, the conversation encourages professionals to rethink the value of soft skills, explore new directions, and find joy in their veterinary careers.

Brief Bio

Helen is a Registered Veterinary Nurse with a background in surgical nursing and a passion for communication and human factors. After completing a master’s degree in Human Factors and Patient Safety, she co-founded Being Human, a training company focused on communication, team performance, and wellbeing in veterinary practice. Helen continues to consult on patient safety and champions a culture of empathy and open communication within vet teams.

Key Takeaways

1. Communication is a clinical skill – Helen emphasizes that communication directly affects patient outcomes, client compliance, and team morale.
2. Human factors influence everything – Veterinary teams must understand how environment, stress, and fatigue affect performance and safety.
3. Empathy leads to better care – Creating psychological safety for clients and colleagues strengthens trust, collaboration, and results.
4. Personal coping strategies matter – From emotional resets between consults to leaving mental “baggage” at the door, small habits can improve wellbeing.
5. Vet nursing opens doors – Helen’s journey proves that vet nurses can diversify into new roles, from education and coaching to systems change and consulting.

Relevant Links

Being Human – Helen’s training initiative - https://being-human.org.uk
Messy Communication Paper by Ellie Russell (referenced) - https://bvajournals.onlinelibrary.wiley.com/doi/10.1002/vetr.1068

Learn more about CAM: 
Facebook: https://www.facebook.com/CAMarthritis
Instagram: https://www.instagram.com/canine_arthritis
Youtube: https://www.youtube.com/c/CanineArthritisManagement
LinkedIn: https://www.linkedin.com/company/canine-arthritis-management-ltd

Have questions send them to: [email protected]

Stay tuned to learn how early detection can make a significant difference in managing OA in younger dogs.