This is part one of a short series on how to have difficult conversations. In this highlight Dr. Cloud talks about an important skill to build before having a difficult conversation. In this session, he talks about how to create safe space for conversations that could explode. There are a few major issues that arise in difficult conversations: fight, flight or freeze. Dr. Cloud shares ways to make the conversation psychologically safe for the other person. A psychologically safe space is where both sides can share their feelings and thoughts without worry. Without this crucial first step, a successful conversation is highly unlikely.

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