Erick and Rich discuss new data from TD SYNNEX suggesting that while AI may be where the growth is in managed services security’s still where the money is, as well as how MSPs can use SLAs and KPIs to drive clients toward bigger, more expensive service bundles. Then they’re joined by Dave Russell, SVP of enterprise strategy at data protection heavyweight Veeam, for an insightful look at the blurring lines between backup and security, and what they mean for the channel. And finally, one last thing: how an apartment dweller in Sacramento discovered he’d been inadvertently paying his neighbor’s electric bill…for 18 years. 

Discussed in this episode:
TD SYNNEX Report: Channel Partners Seek Balance Between Accelerating AI Innovation and Core Technologies
2024 Gartner Magic Quadrant for Enterprise Backup and Recovery Software Solutions
California man accidentally pays neighbor's power bill for years