Corey talks about the importance of the informal Step A meeting in the grievance process. He emphasizes the need for new shop stewards to understand what happens in these meetings and how to prepare themselves. He highlights that management often tries to intimidate stewards in these meetings, and it's important to remember that stewards have protected status. He provides guidance on what to include in a grievance file, the need for documentation and evidence, and how to build a strong case. He also encourages stewards to be assertive and not settle for a weak resolution.

http://www.fromatoarbitration.com/