Corey talks to shop stewards about the importance of the formal Step A meeting in the grievance process. They emphasize that this step is crucial because it's where cases are often won or lost. He encourages stewards to be thorough in their preparation, to know their arguments well, and to be ready to rebut management's position. They also discuss the importance of having the correct documentation and evidence to support their case. He highlights a few specific examples of how grievances have been handled at the formal Step A level and provides advice on how to handle these situations.

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