And trust us, there’s no stupidity in this episode. Just Erick and Rich talking about what New Charter Technologies buying a vendor that specializes in AI-based service desk optimization says about the future of managed services and three critical service desk KPIs every MSP should be tracking. Then they’re joined by Michael George, CEO of Syncro, for an insider’s look at the future of AI-powered management for MSPs. And finally, one last thing: Why a popular beer maker probably now wishes it had used AI to proofread a very embarrassing recent ad. 

Discussed in this episode:
Press release: New Charter Technologies Acquires Orchestrate AI to Pioneer Next-Generation MSP Services
From Channelholic: Hot Take: New Charter Acquires Orchestrate AI Labs
Coors Light Statement on Misspelled Ads