In the final episode of season 7 of The Internal Comms Podcast, host Katie Macaulay speaks with Lily Goodman D’Amato, Delivery Trainer at US-based digital pharmacy Medly.

Lily began her internal comms career at Paris Baguette, a Korean café chain with a mammoth 3,000 locations across the world. But she attributes her unique approach to internal comms to her previous decade-long experience in the hospitality industry, which began spent on the frontline.

Here, Lily and Katie unpack how her knowledge and understanding of the issues that frontline employees face makes it much that much easier to communicate with them authentically and with empathy in her role today. (We also get the scoop on how Lily’s love of theatre led to her powerhouse career in internal comms in the first place.)

In this fascinating discussion, discover how Lily defines world class communication, hear her unique suggestion for communicating more effectively, and find out how humour plays a big role in her day-to-day.