Erick and Rich discuss the long-term implications for MSPs of new research on agentic AI from Microsoft and N-able, as well as how and why MSPs should get back to often forgotten sales basics. Then they’re joined live from the Kaseya Connect conference in Las Vegas by Mike Puglia, GM of Kaseya’s security suite, for a conversation about why MSPs need fully managed SIEM solutions. And finally, one last thing: An annual gardening ritual from Rich’s hometown of Seattle that could be dangerous to people with thorns or slugs in their yard. 
Discussed in this episode:
2025: The Year the Frontier Firm Is Born
N‑able Report Reveals the Future of the SOC Relies on AI, While Human Intervention Remains Essential
Kaseya announces latest innovations at Connect 2025
Seattle goes full bloom on naked gardening day