The episode centers around educating letter carriers about their rights, particularly regarding grievances against management. JB emphasizes the importance of meticulous documentation, using examples like clock rings and tax reports to support grievance claims. He also encourages letter carriers to be aware of their rights as outlined in the M-41 handbook, especially regarding PM office duties and the processing of undeliverable mail. Ultimately, JB advocates for a unified workforce, urging letter carriers to support each other and utilize the grievance process to ensure fair treatment and adherence to contractual obligations.

20:00 Identifying falsified clock rings

43:00 defeating management's 5-minute pm office duties

1:00:00 defining the Part-Time Flexible (ptf)

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