In this episode of ESG Talks, Arianne Schreier from KBRA’s ESG team is joined by Donna Halverstadt, a Managing Director on KBRA’s Insurance team. Arianne and Donna chat about Donna’s recent research report titled, “AI in Insurance: The Future is Now.” This report takes a deep dive into how AI is transforming the insurance industry, the opportunities it presents, and the risks insurers need to manage. AI is becoming an increasingly important tool in insurance, with applications spanning underwriting, claims processing, fraud detection, and customer service. KBRA’s research highlights AI’s potential to boost efficiency, improve productivity, and strengthen customer relationships. But at the same time, it underscores some key risks—such as regulatory challenges, data privacy concerns, and bias in AI-driven decision-making.