CarParts’ Senior Director of Customer Experience Aurelia Pollet reveals why most companies lack holistic CX leadership and how this creates a gap between customer expectations and reality. Learn why mystery shopping your own brand is crucial, how to balance technical expertise with customer advocacy, and why email marketing is far from “dead.” Get practical insights to help you create seamless experiences that prevent the 59% customer drop-off that happens after just one negative interaction.

Wells Fargo’s VP of Data Engineering and Analytics, Shaun Gehring, reveals how near real-time data feedback loops are transforming digital buying experiences. Discover why most companies are wasting resources on real-time data, how to use AI to create a more natural shopping experience without the creepiness factor, and strategies to align technical, marketing, and product teams for a more cohesive customer journey.

Slide UX founder and principal Erin Young shares when friction in user experience can be beneficial, how to balance information and simplicity for complex products, and why user research often catches what A/B testing missed. Find out how UX sits at the intersection of marketing, product, and IT, and how you can speak each team’s language to create a better digital experience.

Amerilife's Chief Lead Generation Officer Bill Decourcy shares game-changing strategies for performance marketing success. Discover how to harness the power of video and YouTube as attention-grabbing tools, implement AI to do more with less, and spend less time in dashboards and more time reaching the right audience. With insights on building a unified martech stack for seamless digital experiences across all channels, this episode delivers practical tactics to enhance your marketing effectiveness and drive measurable results in today's competitive landscape.

Smart Panda Labs co-founder Alex Corzo reveals why what happens after someone clicks on your marketing is crucial for conversions. Learn how to move beyond vanity metrics, create personalized and engaging customer journeys, and communicate marketing’s real impact to the C-suite. With real-world examples from healthcare to retail, explore practical strategies to optimize your post-click experience and outperform competitors.