Monitor Mondays

EXCLUSIVE: A UM Dispatch from the Front Lines of the COVID-19 Pandemic


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The global COVID-19 pandemic has presented a multitude of logistical challenges to healthcare providers across the country and beyond. But few are as daunting as the protocols utilization management (UM) directors are being asked to implement regarding patient status assignment.

Delivering a riveting report from the front lines of the pandemic during this edition of Monitor Mondays, Stephanie Van Zandt, MD, Medical Director and Physician Advisor with BayCare Health System, a nonprofit healthcare organization that connects Florida residents with services at 15 hospitals across the state.

Van Zandt describes the pitfalls and intricacies of the five-pronged policy she helped develop for BayCare as admissions continued to swell amid the pandemic, which has produced nearly 30,000 confirmed COVID-19 cases in the Sunshine State, along with nearly 1,000 deaths.

Other segments to be featured during the live broadcast include the following:

  • RAC Report: Healthcare attorney Knicole Emanuel, files the Monitor Mondays RAC Report.

  • SDoH Report: Ellen Fink-Samnick, reports on the news that’s happening at the intersection of COVID-19 and SdoH. Ellen also conducts the Monitor Mondays Listener Survey.

  • Legislative Update: Matthew Albright reports on the status of healthcare legislation associated with the current COVID-19 pandemic.

  • Risky Business: Healthcare attorney David Glaser, joins the broadcast with his trademark segment, reporting on telehealth and private payers during the pandemic.

  • Monday Rounds: Ronald Hirsch, MD, vice president of R1 RCM, makes his Monday Rounds with another installment of his popular segment. 

  • COVID Q&A: Navigating COVID-19 guidance continues to be a major challenge for healthcare professionals – and that is why Monitor Mondays have devoted additional time during the broadcast to listener questions.
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