Facts Not Feelings with Brooke C. Furniss

Whether it is Mark Zuckerberg (Meta ex Facebook CEO), Jensen Huang (Nvidia CEO), or Wall Street analysts, everyone wants a piece of the Metaverse. Media outlets have extensively covered the Metaverse as a potential future workplace or Internet.   

Several years ago, Ramesh Ramloll and John Hopkin, two pioneers of virtual worlds, made the Metaverse their workspace. I asked them about the Metaverse as part of our weekly Facts Not Feelings Chat. It was a long and interesting conversation. Our 2 hour conversation was cut down to 20 minutes. The rest of the footage will be released in bite-sized chunks as time permits. I let our honored guests take the wheel and show me around the Metaverse and their virtual world. Come along with us!    

A little bit more about our guests: 

Ramesh Ramloll is the CEO of DeepSemaphore LLC. He brings to the table deep expertise in VR, 3D sound, Haptics, Human Computer Interface (HCI), AI and Computer Supported Cooperative Work (CSCW). Currently he holds a patent in systems and approaches to speed up VR content production and consumption for training applications.   

John Hopkin is a Software Engineering Wizard. Over the years, he has built applications across a multitude of platforms. He is the lead software developer and application designer for the RezMela system.   

Both Ramesh and John are ardent supporters of the open source software development process.  

Join Ramesh Ramloll's LinkedIn Network

Learn More About the RezMela software developed by Ramesh Ramloll, John Hopkin, and their team.

Watch RezMela YouTube Tutorials Videos 

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No need to double check the calendar...yes today is Tuesday and not Monday. We are switching it up this week and doing the Monday Recap on Tuesday! This Friday we dive into the Metaverse and Virtual Reality with the brilliant minds of the CEO of DeepSemaphore LLC, Ramesh Ramloll, and Software Engineering Wizard and lead software developer and application designer for RezMela system, John Hopkins. 

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Let's never forget there is enough room in the sandbox for all us. Champion one another. Encourage the person next to you. The world and our industry are better when you not only succeed, but those around you as well. Pull others forward with you, help educate your colleagues, and root for others vs belittling them. Shitting on someone on proves your own insecurities. 

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Today we pull an audible and are going live for the first time in Facts Not Feelings history. Fingers crossed for no technical glitches!  

With it being Jackie Robison Day, today we chat about breaking barriers. This week has been filled with women in sports doing just that: Rachel Balkovec's historic debut as the New York Yankees' Minor League team manager, San Francisco Giants' Alyssa Nakken makes making MLB history as first on-field female coach, going back to Kim Ng as she made history by becoming the first female and first Asian American General Manager in Major League Baseball history, or even Becky Hammon as she became the first woman to coach an NBA Team.   

As a proud female that is also an owner, I love seeing these stories. I find it even more important to talk about them on today April 15, Jackie Robinson Day. What Jackie did not only for the sport, but for the human race, cannot be quantified. Let us all continually learn from him and continually break the barriers.   

"The most luxurious possession, the richest treasure anybody has, is his personal dignity." - Jackie Robinson  

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It's the most wonderful time of the year! The weather is starting to turn, all sports are in full swing, and there seems to be a light at the end of the tunnel of winter!  

What was your biggest takeaway from my conversation with Andrea Amico, Founder of Privacy4Cars? Did you know that if you are in wreck that your data could be extracted as it is not protect?  

I would like to challenge not only our industry, but all industries, to look inwardly and focus on  and improve their customer service and processes. Right now our customer database is eroding underneath us and too many are focus on the short game. See the long game. If one can see the bigger picture and take care of not only their customers and treat them with stellar customer service, but their competitors, they will win over and over again.   

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#BZConsultantsGroup #BZConsultants #BZ #FactsNotFeelings #FactsNotFeelingsFriday #MondayRecap #DigitalMarketing #AndreaAmico #Privacy4Cars #DeleteYourData #KnowYourRights #DataCarsCollect #PhoneHygiene #PrivacyProtection #PrivacyMatters #VehicleCompliance #Data #Liability #FTC #Privacy #Automotive #CustomerExperience #PersonalizeTheJourney #TakeCareofTheCustomer #Consultant #BrookeFurniss

Think of the last time you were in a rental car or when you turned your car back into the dealership. Did you delete your phone's information from the car? When you were in the vehicle, how many other individuals had their phone's info left behind on car? Do you know truly know what your car knows about you and what others have access to when you don't delete your data?   

Andrea Amico, Founder of Privacy4Cars, sits down with me as we dive into the ever-growing security problems with phones, privacy of personal data, the automotive industry, and how he is proving that not all heroes wear capes!   

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Learn More About Privacy Cars

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Enjoy and don't forget to subscribe, share, comment, and rate the show. Listen wherever you get your Podcasts!  

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What a weekend! I am still trying checking my pulse from the UNC/Duke game! UNC handed Coach K his first ever loss, his final loss at Cameron indoor, and then defeated him in his final game as Duke's head coach...assuming he doesn't pull a Tom Brady! We have one hellavu game tonight! Huge congrats to South Carolina as they cut down the nets in the Women's Tourney!  

A big thanks to Chris Tragasz for being on the show Friday and kicking off the weekend off right as dove into the simple security "hacks" for dealerships and a brief overview of the  Gramm-Leach-Bliley Act (GLBA). Check out Tim Cox's Tim Talks for more info on the GLBA. 

To keep the security theme going, this week we have Privacy4Cars Founder Andrea Amico on the show. I will be chatting with him about his company and how he is moving the industry forward by keeping our data secure.   

It really is not that difficult to not be a dick, so don't be one. Dealerships: please own your own data. Please. If a vendor, yes a vendor, as a business partner would NEVER tell you otherwise, tells you that you don't need to own it, it doesn't concern you, they will handle it, RUN like Forest!! As a business, you should always be the Admin/Owner of your data/systems.  

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More on Gramm-Leach-Bliley Act (GLBA)

How To Comply with the Privacy of Consumer Financial Information Rule of the Gramm-Leach-Bliley Act

FTC's Privacy Rule and Auto Dealers

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You better eat your Wheaties before this episode! Chris Tragasz, a cyber security forensics specialist, is on the show today. Prior to utilizing his skills in the auto industry, Chris served in the IL Attorney General's Office as a specialist in criminal data analysis and extraction. He figured if he could hold up having every syllable of his expert testimony under a microscope and not buckle under the pressure of cross examination, the automotive field should be a breeze!   

We dive into the most frequently addressed issues on the security front that Chris sees at dealerships and how they can be easily and inexpensively resolved. We addressed what MFA is, what version is the best, and Chris dispels some myths about it. We talk about the elephant in the room: Gramm-Leach-Bliley Act (GLBA). Lastly, we discuss his latest experience trying to purchase a car: the good, the bad, and the ugly.   

Follow Chris on LinkedIn: https://bit.ly/3K4eYQA

More on Gramm-Leach-Bliley Act (GLBA): https://bit.ly/3qNA6mk

How To Comply with the Privacy of Consumer Financial Information Rule of the Gramm-Leach-Bliley Act: https://bit.ly/3IXvMY2

FTC's Privacy Rule and Auto Dealers: https://bit.ly/3IUduqn

BZ Consultants: https://qrco.de/bcqqFo

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Talk about eventful weekend! WWE at the Oscars, CODA and Apple+ brought home awards, Cinderella's clock hit midnight, UNC and Duke will be facing each in the Final Four, and we had the incredible Dan Moore on the show on Friday. Is your business simply writing a check for the newest shiny object and walking away with a set it and forget it mindset?   

This week with we have brilliant Chris Tragasz on the show. Chris is a cyber security forensics specialist. Chris comes with years of both automotive and legal cyber forensic experience. He will be reviewing his top simple ways dealers can secure their business. With the Gramm-Leach-Biley Act (GLBA) looming, we will touch on this vital topic. You won't want to miss this episode!   

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Inspecting what you expect is vital to any business. Being able to standardize metrics from all vendors is an essential part of our industry. Vistadash makes it seamless for dealers to see all reports in one place in a fraction of the time it would normally take jumping from one report/system to another, all while trying to standardize the metrics. The result: dealers can hold vendors accountable, see true ROI and quality data, and can now have meaningful conversations with their vendors on what they know, not feel, is working and what is not working.   

Today we sit down with TedX Speaker, author, and President of Vistadash, Dan Moore. Dan is notoriously giving back to not only our industry, but everyone around him and constantly asking, "how may I help?"   

In this episode, we tackle the importance of staying on top of your reporting and ensuring that your metrics are standardized: without this baseline there is chaos. In addition to monitoring a business's reporting, we dive into the necessity of consistently evaluating process and people and how this inwardly perspective can be very difficult at times.   

Is your organization using facts or feelings when determining when to introduce something new to the store?  

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If your Bracket is not a dumpster fire at this point, I applaud you! Not only is mine barely holding on by a thread, my sanity after this weekend is barely intact! Luckily, we had Candice Lowe take us into the weekend with some solid knowledge on how to improve our processes. What was your biggest take away from the episode? In today's Monday Recap, you hear mine. We also cover why it is so important to constantly check in with your team and metrics...the correct metrics. Do we have a regular cadence with our teams to check in and train them? How are we holding them responsible? How are we inspecting what we expect? Do our teams know the rules and parameters of these metrics? Are we drawing comparisons in areas that are irrelevant or only casting us in a good light? Are we evolving or complacent? Bottom line, does our reporting suck? 

This Friday, we are so lucky to have author, TedX speaker, and President of Vistadash, Dan Moore, on the show. Clear your calendars as you will not want to miss this episode! Every time Dan speaks, the room listens and for good reason. Dan continually gives back and is innovating. As an industry, we are lucky to have him on our side. 

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