Fail Faster

Tim Leake is the senior VP and Chief Marketing & Innovation Officer at RPA, a modern ad agency with a People First perspective. Tim truely embraces the people first mindset as he thinks about continuously serving his customers year after year and staying relevant. He brings innovation in his creative digital expression to empower marketing and business development at RPA. This is a super insightful and fun episode, don't miss the exciting end where Tim talks about making work fun especially now that we are going into a hybrid work environment.

Tim Ringel is the Global CEO at Meet the People, a next-generation advertising company focused on transparency, talent and integration. Tim combines his passion for putting people first and learnings from being an investor to creating a unique model at Meet The People is to create synergies between the agencies with a unitary incentive structure, where creating value for your agency creates value at the top. Tim highlights the importance of finding the right cultural fit first over capabilities and then enabling them to work from everywhere, be hired anywhere, and be flexible to do what they like.

Andrew Clark is the Head of Design for Client Experience at H&R Block, delivering new, engaging client experiences. His team is focused on tapping, testing, writing remarkable experiences that deliver expertise and individual care to their customers. Andrew shares what Block behaviors he finds fascinating, he is driven to continue to know his customers better to be able to serve them better so they are prepared and confident about their financial health throughout the year. Right now he is focused on how to stitch a Tax experience throughout the year rather than a one-time mundane event.

Leo Frishberg is the Director of User Experience at Athenahealth, an electronic medical records company driving innovation in healthcare. Athena's products and services help its customers (medical providers of all sizes and stripes) optimize financial performance while delivering high-quality care to their patients.

Leo was born-digital to a dad, a progressive technologist, who fueled Leo's early interest in computing and customer-centric design. With a passion for (and license to practice) Architecture and degrees in Environmental Planning and Information Science, Leo keeps Design Sustainability at the forefront of his work. He not only believes in failing fast and cheap, he promotes designing for failures as the best way to learn what users truly need. There are some really insightful stories from the trenches of innovation packed in this episode that you don't want to miss.

Seth Roberts is the Design Director, Member, and the Personalization Platform at USAA, a provider for insurance, banking, financial products, and advice to the nation's military community. Seth goes back to how he landed his first job as a web designer to being a servant leader today supporting ideas, talent, and growth as he leads multiple projects. He believes in keeping a divergent thinking mindset as a team to land better solutions when designing products and platforms.