In this episode of the Manufacturing Culture Podcast, host Jim Mayer speaks with Rachel Marshall, co-owner of Excel Machine Manufacturing, a family-run CNC shop. Rachel shares her journey from a background in sales to embracing the challenges of running a machine shop alongside her husband, Luke. They discuss the importance of work culture, communication, and balancing family life with business responsibilities. Rachel emphasizes the value of community in manufacturing, the lessons learned in their journey, and the aspirations for the future of their business. The conversation also touches on personal passions, including fitness and Rachel's love for mac and cheese, showcasing her vibrant personality and dedication to both her family and her work.

Takeaways

• Work culture is essential, even in small family businesses.
• Communication is key in balancing work and family life.
• Transitioning into a new role can be challenging but rewarding.
• Building relationships with customers is crucial for business success.
• Women in manufacturing can bring valuable skills to the table.
• Fitness routines can enhance productivity and mental clarity.
• Social media has created a supportive community for women in manufacturing.
• It's important to instill strong values in the next generation.
• Finding a niche can help small businesses thrive.
• Embracing change and challenges can lead to personal growth.

Chapters

• 00:00 Introduction to Rachel Marshall and Excel Machine Manufacturing
• 02:38 The Importance of Work Culture in Family Businesses
• 06:39 Rachel's Journey into the CNC World
• 11:29 Transitioning a Legacy Business
• 16:24 Challenges of Running a Family Business
• 18:23 Niche Focus and Business Strategy
• 21:13 Lessons Learned in the CNC Industry
• 25:09 Teaching Values to the Next Generation
• 26:25 Exploring Alternative Education Paths
• 28:21 The Importance of Physical and Mental Fitness
• 31:23 Building a Supportive Community in Manufacturing
• 34:49 Future Aspirations for Excel Machine
• 36:59 Personal Touch: Mac and Cheese Preferences
• 37:59 Final Thoughts and Community Engagement