In this episode, we spotlight the vital role our IT support teams play in keeping digital systems running for NSW Health's 170,000 staff.

eHealth NSW Customer Engagement Manager, Bri Gato, shares the frontline impact these teams are having. We also explore how the Customer Feedback Forum program is harnessing staff feedback to drive continuous improvement to IT services.

Listeners will hear how changes inspired by staff voices are making a big impact for those delivering critical care.