In this edition of the Business Day Spotlight, we talk about the state of SA’s fibre internet connectivity market, with a focus on customer service.

Our host Mudiwa Gavaza is joined by Simon Swanepoel, CEO of RocketNet, a local internet service provider that specialises in fibre.

Topics of discussion include: the history of RocketNet’s business; the evolution of SA’s fibre network industry over time; the opportunity for internet services providers in the local market; the importance of customer services for telecoms operators; challenges faced in connecting more outlying areas to fibre; and the potential impact of a new minister overseeing the telecommunication portfolio.