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Katie Ford shares her journey of leaving the corporate world to pursue her passions and find her true purpose. After realizing that her corporate career was not fulfilling her, Katie made the brave decision to make a change and explore new opportunities.

Katie discusses her corporate career and what led her to seek a different path. She talks about the challenges she faced in leaving her stable job and stepping into the unknown, but also the excitement and sense of freedom that came with it. She shares her experiences of becoming a certified yoga instructor and organizing her first wellness retreat, which brought her a sense of fulfillment and purpose.

Katie also shares her perspectives on finding passion and purpose in life. She discusses the importance of self-exploration, being open to new experiences, and following one's intuition. She encourages listeners to embrace change and take risks in order to discover what truly ignites their passion and brings them joy.

Throughout the episode, Katie shares her personal journey and insights on discovering passion and purpose in life. She talks about the challenges, joys, and lessons she has learned along the way, and how she continues to explore and evolve in her pursuit of fulfillment.

If you are considering making a change in your career or seeking more passion and purpose in your life, tune in to listen to Katie's inspiring story and gain valuable insights on how to navigate through uncertainty and find your true path.

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In this episode, Markus Dworowy, a second-generation master tile setter, shares his insights on building a successful tile installation business based on putting people first. He learned from his father and brought those lessons with him to the United States, where he has built a thriving business.

Markus emphasizes the importance of treating people the way he would like to be treated, which extends to his clients, employees, and even his family. He believes that prioritizing people and building strong relationships is the key to his success. He shares how this approach has helped him create a positive work environment, establish trust with his clients, and build a loyal customer base.

Markus also discusses how he applies his father's teachings in his daily business operations. He emphasizes the importance of communication, listening to clients' needs, and delivering high-quality workmanship. He also shares his perspectives on leadership and how treating his employees with respect and valuing their contributions has helped him build a skilled and dedicated team.

Throughout the episode, Markus provides practical insights on how putting people first has been the foundation of his success in the tile installation business. He shares his experiences, perspectives, and lessons learned from his father, which have shaped his approach to business and relationships.

If you are looking for inspiration and practical tips on building a successful tile installation business, tune in to listen to Markus's insights on the importance of prioritizing people and treating them with respect, whether they are clients, employees, or family.

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In this episode, Josh Hansman, who has experience as both an employee and an owner-operator in the flooring industry, shares his insights on what makes a good employee. He discusses the qualities of effort, reliability, and ownership that employers should expect from their employees based on his own experiences and perspectives.

Josh shares his belief in giving 110% effort as an employee, going above and beyond to ensure high-quality work and customer satisfaction. He emphasizes the importance of a strong work ethic, dedication, and commitment to the job. He also highlights the significance of reliability, being punctual, meeting deadlines, and consistently delivering on promises and commitments.

As an experienced flooring professional, Josh discusses the importance of employees taking ownership of their work. He believes that employees should take pride in their work and take responsibility for their actions, making sure they are contributing positively to the success of the business. He shares his thoughts on how employees can demonstrate initiative, problem-solving skills, and a proactive approach in their work.

Throughout the episode, Josh provides practical insights and perspectives on what it takes to be a good employee in the flooring industry. He shares his personal experiences and beliefs on the qualities and behaviors that employers should expect from their employees to create a successful and thriving work environment.

If you are an employer or an employee in the flooring industry looking for insights on what makes a good employee, tune in to listen to Josh's valuable perspectives on effort, reliability, ownership, and more.

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In this episode, Andy Mcwilliams, a former installer and currently the technical manager and national trainer of North America for Novalis Innovative Flooring, shares his insights on the importance of continuing education and taking responsibility as installers to ensure successful flooring installations.

Andy discusses the common issue of installers blaming product failures on the flooring or supplies, and emphasizes the need for installers to take ownership of their trade by staying updated with the latest installation techniques, reading product directions, and seeking help when needed. He highlights the importance of ongoing training and education to stay current with industry standards, best practices, and product updates.

As a technical representative, Andy shares his experiences of encountering installation issues and how many of them could have been avoided with proper training and understanding of specifications. He stresses the importance of contractors being proactive in seeking knowledge, clarifying doubts, and taking the necessary steps to ensure a successful installation.

Andy also discusses the need for qualified labor in the flooring industry, and how continuing education and professional development can help raise the standards of the trade. He shares practical tips for installers to stay informed, improve their skills, and become trusted professionals in their field.

Throughout, Andy shares his passion for elevating the flooring trade through education and professional development. He provides valuable insights, anecdotes, and practical advice for installers and professionals in the flooring industry to enhance their knowledge, skills, and professionalism.

If you are an installer or professional in the flooring industry looking to improve your skills and take ownership of your trade, tune in to listen to Andy's valuable insights on the importance of continuing education and professional development for successful flooring installations.

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In this episode, Brian, a former tile distribution sales rep turned entrepreneur, shares his journey of starting and growing his own tile distribution and installation business. Brian discusses his background in the tile industry and how he and his partner ventured into entrepreneurship to create a one-stop shop for builders.

Brian shares the challenges and opportunities he faced in the early days of starting his business, including buying out his partner and evolving the business model to better align with his vision and style. He provides insights on how he made the builder work a profitable side of his business by understanding the unique needs and expectations of builders, and tailoring his services to meet those needs.

Brian also discusses the importance of building strong relationships with builders, understanding their pain points, and providing exceptional customer service. He shares practical tips and strategies for managing client relationships, handling challenges, and growing a successful tile distribution and installation business.

Throughout the episode, Brian shares his experiences, lessons learned, and advice for aspiring entrepreneurs and tile industry professionals looking to venture into the builder work segment. He emphasizes the importance of being customer-centric, understanding the market, and constantly adapting and evolving the business to meet changing needs and demands.

If you are interested in learning how to make builder work a profitable part of your flooring business, tune in to listen to Brian's insights and strategies for success in the tile distribution and installation industry.

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In this episode, Kenny Nix, a second-generation installer and owner of a retail flooring store, shares his insights on defining and embracing his ideal clients, even if they are picky and demanding. Kenny reflects on his upbringing in the flooring industry, learning from his father's experience, and how it has shaped his perspective on customer relationships and business success.

Kenny discusses the unique challenges and opportunities that come with owning a retail location, including dealing with picky clients who closely monitor the installation process. Contrary to common perceptions, Kenny shares why he loves working with picky clients and sees them as an asset to his business. He explains how their attention to detail and high expectations push him to excel in his craft and deliver outstanding results.

Kenny also shares his regrets in the past when he didn't fully appreciate the value of picky clients and the opportunities they can bring. He emphasizes the importance of understanding and embracing the unique preferences and expectations of different clients, and how it can lead to long-term loyalty and success in the flooring business.

Throughout the episode, Kenny shares his insights on building strong customer relationships, managing client expectations, and delivering exceptional service. He also provides practical tips and advice for flooring contractors on how to effectively communicate and collaborate with picky clients, while maintaining professionalism and delivering quality work.

Kenny's story serves as a reminder to flooring contractors and business owners to appreciate the value of picky clients and see them as an opportunity for growth, rather than a challenge to be avoided. Tune in to listen to Kenny's perspective on working with picky clients and how it has shaped his approach to business success in the flooring industry.

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In this episode, Crystal Sims shares her journey of competing in the National Installer of the Year Competition at The International Surfaces Event, despite initially resisting the idea when her brother Daniel entered her without her consent. Crystal recounts how her brother's encouragement and belief in her abilities pushed her to participate in the competition, leading to unexpected opportunities and life-changing experiences.

Crystal shares the challenges and surprises she encountered throughout the competition process. She discusses the rigorous preparation, the nerves and self-doubt she experienced, and the intense competition among skilled installers from across the country. Despite her initial reluctance, Crystal describes how the entire experience pushed her out of her comfort zone, helping her grow both personally and professionally.

Crystal reflects on the impact of participating in the competition, including the doors it has opened for her in the flooring industry. She shares how the experience has allowed her to connect with fellow installers, gain recognition for her skills, and expand her professional network. Crystal also discusses the valuable lessons she learned from the competition, including the importance of perseverance, self-confidence, and pushing through challenges.

The episode highlights how taking a risk and stepping out of her comfort zone, even against her initial resistance, has led to some of the best moments in Crystal's life. She shares how the experience has shaped her as an installer and as an individual, and how it has opened doors to new opportunities and growth in her career.

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In this episode recorded during The International Surfaces Event 2022, the host discusses the importance of building up the local flooring community. The episode emphasizes the value of bringing together various stakeholders in the flooring industry, including manufacturer reps, retailers, and installers, to strengthen businesses and achieve collective success.

The host highlights the benefits of fostering a sense of community and collaboration within the local flooring industry. By working together, stakeholders can leverage their combined knowledge, skills, and resources to achieve more than what they can individually. The episode emphasizes the power of networking, building relationships, and creating a supportive environment that fosters growth and development.

The episode also touches on the significance of building connections with manufacturer representatives, retailers, and installers in the local community. The host shares insights on how these relationships can lead to valuable partnerships, learning opportunities, and business growth. By actively engaging with the local flooring community, businesses can tap into a network of support, mentorship, and expertise that can benefit their bottom line.

Furthermore, the episode highlights the importance of participating in industry events, such as The International Surfaces Event, as a way to connect with fellow flooring professionals and build a strong local community. The host shares personal experiences and observations from the event, underscoring the value of attending industry gatherings and engaging in meaningful conversations with peers.

Overall, the episode underscores the significance of building up the local flooring community as a means to strengthen businesses, foster collaboration, and achieve collective success. By bringing together manufacturer reps, retailers, and installers, businesses can tap into a supportive network that can help them overcome challenges, learn from each other, and thrive in the competitive flooring industry. Tune in to gain insights and inspiration on the importance of building a strong local flooring community in your area.

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In this episode, the host interviews Mark Herakovic, who has held multiple positions within a retail store over the past two years. Mark started as an installer, then transitioned to become the operations manager, and is currently in charge of training new installers. The episode explores Mark's journey within the retail store and how his skills and experience have been valued by the company.

Mark shares his recent experiences and how they relate to past conversations with the host. He discusses the challenges and successes he has faced in his various roles and how they have shaped his career progression within the retail store. Mark also highlights the importance of finding the right fit and "seat on the bus" within a company, and how it can lead to personal and professional growth.

The episode delves into Mark's current role as a trainer for new installers and the value he brings to the company in that position. He shares insights on the training process, the importance of mentorship, and the impact it has on the success of new installers. Mark also discusses his passion for teaching and helping others succeed in the industry.

Throughout the episode, Mark Herakovic provides candid insights and reflections on his journey within the retail store and how it has influenced his career growth. His experiences and perspectives offer valuable lessons and inspiration for individuals looking to navigate different roles within a company and find their niche. Tune in to gain insights from Mark's experiences and learn about the importance of finding the right seat on the bus in your own career journey.

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In this episode, the host interviews Katie Marcotte, Crystal Sims, and Michelle Winters, who are prominent female leaders in the flooring, tile and stone industry. The episode begins with a discussion about a post made in an online flooring group that sparked the realization that women may not always feel comfortable asserting their presence and leadership in the industry.

Katie Marcotte, Crystal Sims, and Michelle Winters share their experiences, challenges, and triumphs as women in leadership roles in the flooring industry. They discuss the importance of stepping up and stepping out into their fields as leaders, despite the barriers and biases they may face. They also highlight the need for inclusivity and diversity in the flooring industry, and how it can lead to innovation and growth.

The episode delves into various topics related to women in leadership, including overcoming imposter syndrome, navigating male-dominated spaces, and advocating for gender equality in the workplace. The guests also share their perspectives on mentorship, networking, and creating a supportive community for women in the flooring industry.

Throughout the episode, Katie Marcotte, Crystal Sims, and Michelle Winters provide valuable insights, advice, and inspiration for women in the flooring industry who aspire to be leaders. They emphasize the importance of confidence, resilience, and perseverance in pursuing leadership roles, and the need to break barriers and stereotypes in the industry.

If you are interested in hearing from accomplished female leaders in the flooring industry and gaining insights on navigating challenges and opportunities, this episode offers valuable perspectives on women's leadership in a traditionally male-dominated field. Tune in to be inspired and empowered to step up and out as a leader in your own industry.

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