In this episode we welcome Dan Farrell, VP at Loop Commerce to discuss how the gift card industry has changed and what additional opportunities exist to maximize the gifting experience. Kristen and Dan will review ho gift cards have changed over the years, what new technologies are helping merchants make them more personal, and why viewing gift cards as a digital currency is important for growth.  

• Pete Kledaras, CEO of Paylitix
• Deb Merkin, CEO of GiftCard Partners
• Cameron Krost, Gift Card Manager with Topgolf
• Laura Parker with Best Buy

This week, Kristen welcomes Mo Chaar, Chief Commercial Officer with Givex, to learn about their new COVID-19 assistance programs available to clients and how these programs continue support the industry's needs during these challenging times.

This week Kristen welcomes Eric Thiegs and Ashley Harris from NGC about their unique experience in shifting operations during COVID-19 and how NGC continued to support the industry's needs. Throughout the conversation Eric and Ashley address shifting trends since COVID, changes to business that needed to be considered, what trends or changes may last, and also preview brand new data focused on B2B gift cards. 

This week Kristen welcomes Jay Klauminzer, CEO of Raise, to discuss how the company has evolved from solely a secondary marketplace to a new loyalty and payments platform. Kristen and Jay also address national trends of shopping local during COVID-19 and what that means for branded payments as well as broader international industry trends. 

Kristen Thiry welcomes Joe Galano with Archway Marketing Services and Jason Sheets with Entelliment to discuss the new ways organizations within the branded payments industry have shifted in response to COVID-19 and discuss what new services are now being offered in or to meet customer needs.

COVID-19 sparked an instant shift in consumer spending and now we're starting to see the data and begin to have an idea of what this may mean for the future of retail.  The Flourish Team discusses current spending trends, the shifting landscape for fighting fraud, and make their own predictions about what trends may turn into lasting consumer habits. 

What will the world of gift card and incentive programs for events and travel look like as the world begins to re-open and we find a new normal? Kristen Thiry welcomes two esteemed guest panelists,  Peter Cannon and Peter Friend to discuss the new landscape of these core industries in post-COVID times. 

This week, Kristen Thiry welcomes three special guest panelists to discuss how COVID-19 has impacted breakage and escheatment as well as possible changes that may occur in a post-COVID world. Learn from: Kimberly DeCarrera with DeCarrera Law, Len Llaguno, with KYROS Insights, and Robert Peters with Duff & Phelps, LLC about what gift card breakage and escheatment may look like in the new future. 

This week the Flourish Team discusses the unique ways retailers can make the most of their gift card offerings to best capture sales during the pivotal Dads and Grads shopping season as consumer trends continue to shift.