In this flashback, Tim and John replay their interview with Charles MacPherson, author of "The Butler Speaks", and "The Pocket Butler." In this conversation Charles talks about what makes a great butler, and what everyone can learn from being a butler.

Check out his book, "The Pocket Butler" https://www.amazon.com/Pocket-Butler-Business-Etiquette-Entertaining/dp/0449016803/ref=sr_1_2?ie=UTF8&qid=1469592315&sr=8-2&keywords=charles+macpherson

Follow us on Twitter and subscribe to our YouTube channel for a chance to win a copy of Charles' book, "The Power of Habit". Subscribe to Focus Group Radio for new flashbacks every Wednesday, and new episodes every Saturday morning.

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