FRISS Fraudcast

In career talks we put you, our colleagues in the spotlight. Career talks is about your career stories and what does growth mean to you, and how do you experience this within FRISS. Our first guest is Marco Mancino.

Find out why Michael Curcio of EY describes the future of claims processing as "the art of the possible"! In this new 5-minute interview with FRISS, discover where to start on your path to customer service automation. It's time to move away from legacy systems and towards more "out-of-the-box solutions from your customer's perspective".

Greenberg Traurig's Fred Karlinsky is back to talk about public policy concerns with workers' compensation. "We have to stay vigilant" in order to keep up with the unpredictability. Watch now to find out more about how state and federal governments are challenging our notions of the industry!

Fred Karlinsky, of international law firm Greenberg Traurig, speaks about unprecedented workers' comp claims. Over a year into the pandemic, some carriers are still struggling with the financial aspect of paying these out. They aren't charging policyholders enough, which may be setting the industry up for failure. Watch now if you're interested in learning more!

Kelly Paxton, speaker and fraud consultant, tells us how to prevent embezzlement from long-term, trusted employees and how the fraud triangle influences these situations. Moreover she explains why only 50% of embezzlement cases get reported in a year and dives into the reasons behind this. Can you trust anyone? Find out in this 5-minute interview

With 15 years of experience in the insurance industry, Martyn Griffiths is here to explain how you can utilize software to produce better results throughout the underwriting and claims processes. He reveals that understanding the behavior of your customers is what enables insurers to make better decisions.

With FRISS technology, as an underwriter you have the ability to flag suspicious behavior at the point of sale in real time. Now, add 3rd party data to that. You not only will see better outcomes for your portfolio, but you see an enhanced customer experience and you'll save money too. By starting to take steps to detect fraud, you can help create better results for you and your stakeholders beginning today!

Jeff Thomson, a Senior Intelligence Officer at the Canadian Anti-Fraud Centre, tells us how to avoid being the victim of an online scam. "Recognize, reject, report", the CAFC's Fraud Prevention Month slogan encourages Canadians to think before they act. In 2020 alone over 100,000 instances of fraud were reported nationwide. Find out why in this new 5-minute interview with FRISS.

Joe Stephenson, Social Media Expert and Director of Digital Intelligence at Intertel, warns about the dangers of posting everything online, especially if you're committing unemployment fraud or illegally filing for workers comp. Regular posting could equal deniable claims. Find out why, here.

Jim Quiggle, the Director of Communications at the Coalition Against Insurance Fraud, warns us about the dangers of telemedicine today. "Don't deal with strangers. There's a good chance you're getting recruited for a scam" he says. Find out how to stay on top of your privacy and avoid false billings here.

Jeffrey Rapattoni, Share Holder and Member of the BOD at Marshall Dennehey, exposes the reality of current litigation. In this 4 minute interview, he explains what we can do as an industry to put an end to bad case law, and keep our customers out of the courts. "Better customer service equals better customer retention" and technological transformation might be the answer.