FRISS Fraudcast

Martyn Griffiths continues this series concerning the impact of the pandemic on insurance fraud by looking at how economic impacts will further influence this trend.

Martyn Griffiths, our Sales Manager UK, has more than 15 years of experience in the insurance industry. He shares his light over the impact of COVID-19 on insurance fraud in the UK in 2020. Martyn touches upon the fraud triangle and how this can used to explain the predicted increase in insurance fraud.

Joe Stephenson, the Director of Digital Intelligence at Intertel and internationally recognized social media expert, describes how a new wave of privacy concerns can be attributed to the pandemic resurgence of social media. "People were so starved of attention and human interaction that they were willing to give up security for more engagement."

Jim Pattillo, a litigation attorney at Christian and Small, talks about the impact of an EUO, which stands for Examination Under Oath. Insurance carriers get claims and execute initial investigations. If there are still suspicions near the end of the investigation process, the policy usually allows to sit down with the claimant and conduct an examination under oath.

Jim Quiggle, Director of Communications at the Coalition Against Insurance Fraud, outlines the new ways scammers are taking advantage of the COVID-19 financial crisis. He highlights new trends within insurance fraud and educates listeners on how to keep an eye out for unlikely scams.

Modern customer experiences require a new way of thinking. Abby Anderegg, Senior Solutions Director at Duck Creek, discusses the prevalence of insurtech vendors and the impacts they’re making in the industry. From damage estimation to medical bill processing, touchpoints within the claims lifecycle can now be automated and advanced to achieve lofty customer service goals. Abby offers suggestions on how to best integrate vendor partners and important data to solve important problems and keep your customers happy.

Joe Stephenson is Director of Digital Intelligence at Intertel. He points out that we're at the beginning of a revolution. Everybody uses the term big data, but what we are really talking about is the growth of mass collection that is taking place today. How do we manage the incredible amounts of data we have access to today?

Tommy Hansen is Senior Consultant SIU at the Danish Trade Organisation and explains how insurance fraud is impacted by COVID-19. On social media he sees a rise in groups where people discuss COVID-related claims. Fraudsters derive inspiration from such platforms to benefit from the global pandemic.

The push to modernize really started happening instead of days or weeks, instead of the planned months. Abby Anderegg, Senior Director at Duck Creek Technologies, points out that these rapid innovations occurred specifically in the claims handling process. In the age of COVID, the number of face to face interactions had to be reduced.

Are women more honest than men, or less honest? Pink Collar Crime Expert Kelly Paxton shares her ideas. She points out you should never fall into stereotypes of good or bad. Honest people can make bad choices.