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Building a home inspection company from scratch? This episode breaks down what actually works—how to ramp from zero to steady bookings, add team members the right way, and build a culture people fight to be part of. If you want a business that outlives your toolbelt, this one’s for you.

What You’ll Learn / Highlights

• The real reason solo inspection businesses sell for less—and how to build transferable value

• How Kyle ramped to 5–6 inspections/week in ~90 days after moving markets

• Who to hire first (client care vs. inspector) and why it depends on your life season

• Practical culture plays: “Duck-season Fridays,” parental leave, and flexible time without chaos

• Handling callbacks + conflict: turn angry calls into long-term trust (scripts + mindset)

• Perfectionism vs. progress: beating the “all-or-nothing” trap so your team can actually scale

• Mission • Vision • Values • Culture (MVVC): using it for interviews, accountability, and buy-in

• Why masterminds/annual planning (IEB) compress years of trial-and-error into weeks

Chapters (timestamps)
00:00 Intro & why building the right way matters
01:12 Kyle’s first company sale (solo vs. sellable business)
05:33 Moving to a new market: starting from zero again
09:18 Hitting 5–6 inspections/week in 90 days—what changed
12:45 Agents, retention risk, and why “they loved you” matters in a sale
16:02 Who to hire first: client care vs. inspector (season of life lens)
19:55 Culture plays that actually work (duck season, paternity leave, flexibility)
24:38 Small team = no slack: hiring only people you truly want to work with
28:41 Building MVVC you’ll actually use (not corporate wallpaper)
33:10 Training a new Client Care Coordinator in real time (“build the plane in the air”)
37:25 Perfectionism vs. progress for inspectors (and owners)
41:03 Callbacks & conflict: the mindset that turns heat into loyalty
45:27 Scripts for calming sellers/agents and fixing what matters
49:40 Annual planning & why masterminds pay for themselves (IEB)
53:22 How to know you’re ready to add your first team member
56:10 Wrap-up + how to connect with Kyle & Matt

To connect with IEB using the following links:

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Email: support@iebcoaching