The first two weeks on the job set the tone for everything that follows. At CARR, we’ve built a structured onboarding playbook — with 5-day, 30-day, 90-day, and 6-month check-ins leading into annual performance and compensation reviews. It’s not paperwork, it’s leadership in action. In this episode, I dig into why onboarding is a make-or-break moment, how we keep new hires engaged from day one to year one, and what shop owners can learn to build loyalty that lasts.