In today’s episode of the OWNR OPS Podcast, Austin Gray talks with John Diekel, the owner of Master Plumbing and Heating in Vermont. From his time in the military to owning a plumbing business, John shares his journey of building a successful service business by focusing on community engagement, modern systems, and creating a company culture based on care and mentorship.

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• The Importance of Community Engagement for Business Growth
• Implementing Software Tools: Streamlining Operations with Jobber
• Building a Diverse Team Across Generations
• Recruitment Strategies for Hard-to-Fill Senior-Level Roles
• The Power of Investing in People: Employee Benefits & Growth
• John’s Advice for Business Owners: Focus on Caring for Your Team
• Final Thoughts: Growing a Business with a Strong Foundation

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