🎙️ Episode 8: From Pitch to Partnership

In this episode of Chasing Impact, Not Sales, Mandy breaks down one of the most overlooked truths in business: customer satisfaction starts with the sales process.

You'll learn why 70% of satisfied customers trace their happiness back to their very first interactions with a sales rep—not just the product or service itself. That's huge.

Mandy shares:

• Why the sales process is about more than "closing" a deal
• The power of first impressions and how they shape lifetime client relationships
• How sales reps act as brand ambassadors and concierges, not just closers
• Why alignment across sales, operations, customer service, and marketing is critical
• The difference between working in silos versus swim lanes (and why that matters for crushing quotas)
• How sales creates not just customers, but referral partners and long-term advocates

This episode is a call to action for sales pros and leaders to rethink the role of sales. It's not about transactions—it's about building partnerships that last.

👉 If listening sparks the thought that your sales reps could use a tune-up, refresher, or full-on uplevel in mindset, strategy, or process—I currently have space for a limited number of personalized trainings for individuals or teams. Let's make sure your sales org isn't just pitching, but building partnerships that drive lasting growth.

Connect with Mandy: 🔗 Follow Mandy on LinkedIn Download Mandy's Sales Metrics Cheat Sheet 🌐 Learn more about working with Mandy 📥 Want a sales system that feels good and works? Let's talk.