In this episode, David Savage speaks with Nora Jones, Senior Director of Strategy and Growth at PagerDuty, and former founder of incident analysis platform Jeli. They discuss Jeli’s journey from startup to acquisition, what it means to build tools that truly support engineers under pressure, and how PagerDuty is redefining incident response in a fast-evolving AI-driven landscape. This is a story of founder grit, practical innovation, and customer-first thinking.

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