What does it take to go from field tech to owning the entire MSP? In this episode of the All Things MSP Podcast, we sit down with John Snyder, CEO of Net Friends, to unpack one of the rarest and most inspiring journeys in the IT services industry. With over 25 years in the trenches, John shares the real story—no fluff—of how he transformed from a tech with no laptop to the leader of a 40-person MSP.Discover why asking for ownership almost never works—and how John made it happen anyway. Learn how he navigated a leadership vacuum, defended the service arm of his company, and used the EOS framework to create accountability and growth. You’ll also hear about the crucial role mentorship (or the lack of it) played, the impact of team loyalty, and the power of patience when building a leadership legacy.If you’re a tech dreaming of more, a manager stuck in the middle, or an owner planning your exit, this episode delivers hard-won insights from someone who’s walked the entire path.

Sponsors:
Nodeware - https://atmsp.link/nodeware
Helpt - https://atmsp.link/helpt